Support
We are a small team and we read every message. Tell us what is going on and we will get you sorted. Most replies go out within one working day.
Email us
support@leveluplearning.in
Best for account, payment and access help.
+91 86107 00088
Quick questions, Mon to Sat, 10am to 7pm IST.
What can we help with?
Account and sign in
Trouble receiving your OTP, signing in, or updating your profile. Tell us the phone number on your account so we can look it up.
Course access and playback
A lesson will not load, video will not play, or a program you enrolled in is missing. Note that lessons stream over the internet and need an active connection.
Payments and refunds
Questions about a payment, an invoice, or a refund. Include the order ID from your purchase email. Refund windows are in our Refund Policy.
Certificates
Completed a program but do not see your certificate, or need it reissued. Share the program name and the email on your account.
Live cohorts and sessions
Help with your cohort schedule, joining a live session, or submitting assignments. Mention which cohort and batch you are in.
Delete your account
You can request deletion of your account and data at any time. Email us, or use the in-app option under Profile.
When you write in, it helps to include:
- The phone number or email on your LevelUp account
- The name of the masterclass, cohort or program involved
- For payments, the order ID from your purchase email
- What you expected to happen, and what happened instead
See also our Refund Policy, Privacy Policy and Terms of Service.
LevelUp Edu Pvt Ltd, Old no.9 New no.17, Seethammal Rd, Alwarpet, Chennai, Tamil Nadu 600018.